Frequently Asked Questions

We are here to explain everything you might want to know. Let us help!

What is cryptocurrency?

Cryptocurrency is a type of virtual currency that uses cryptography to secure transactions that are digitally recorded on a distributed ledger, such as a blockchain. A transaction involving cryptocurrency that is recorded on a distributed ledger is referred to as an “on-chain” transaction; a transaction that is not recorded on the distributed ledger is referred to as an “off-chain” transaction.

How to log in to your account?

How to register an account?

Can I delete my account?

How to make a currency withdrawal on the exchange?

On what terms are the requests for withdrawal being processed?

How do I cancel a withdrawal request?

How do I replenish my balance?

How long does it take to receive a response from the support team? How does it work?

Can I connect a bank account to my account?

How to enable the two-factor authentication?

What if I lost the code / key to two-factor authentication?

Is it safe to use Betobit exchange?

What is two-factor authentication?

What is KYC and why is it needed?

I did a deposit several days ago, but it still hasn't been received. What do I do?

I can not cancel the Order / Tokens were not credited to the account

Can I cancel an Order?

Where can I see the history of my orders?

I issued a Buy Order for 100 coins, with only 20 coins credited to me. Why?

When will my Order be processed?

I placed an order, but for some reason, it is not accepted, although I can see cheaper Buy Orders being already processed. Why?

Where can I see Buy Orders?

How to create an Order?

What is the trading fee?

Is there any transaction limit? What is the maximum / minimum amount of the transaction?